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Support Team

Springboard Support Team: Here to Help You

The Springboard Support Team is dedicated to assisting you with any logistical, technical, or administrative issues that may arise during your learning journey. Whether it’s trouble accessing your course, questions about your payment plan, or reporting a bug in the curriculum, our team is here to make your experience as smooth as possible.

How to Contact the Support Team

You can reach the Support Team by:

Email: Send your inquiries to support@springboard.com for comprehensive assistance.


Our support specialists are ready to address your concerns and help resolve any issues you may encounter.

When to Reach Out to the Support Team

The Support Team is your go-to resource for any logistical or technical challenges. Here’s a breakdown of common scenarios where reaching out to support is the best option:

Technical Support

  • Reporting bugs or technical issues with the curriculum or platform.
  • Troubleshooting login issues, access problems, or errors while using the website.
  • Assisting with technical tool setup required for your course.
  • Resolving problems related to profile setup or program access.

Billing and Payment Support

  • Handling any issues related to tuition payments, regardless of the payment plan.
  • Providing guidance on billing inquiries, refund requests, and cancellation policies.
  • Answering tax-related questions or concerns regarding payment documentation.
  • Assisting with course extensions and managing payment for continued access.

Enrollment and Course Management

  • Providing guidance on enrollment and re-enrollment processes.
  • Assisting with course breaks, including scheduling and policies.
  • Helping with completion and certification questions, including how to apply for completion.
  • Offering support with re-enrollment after a break or extension.

General Support

  • Clarifying course policies and procedures.
  • Assisting with referral program details and how to participate.
  • Helping with troubleshooting and resolving any other concerns not covered by mentors or advisors.

What the Support Team Does Not Cover

While the Support Team is equipped to help with logistics and technical issues, they do not provide:

  • Academic guidance or personalized study plans (reach out to the Advising Team for this).
  • Career support or job search guidance (contact the Career Services Team).
  • Mentorship or technical project support (schedule a mentor, on-demand mentor, or the Slack TA for this).

If you’re unsure whether the Support Team can help with your question, don’t hesitate to reach out—they will either assist you directly or guide you to the appropriate team.

Proactive Support

The Support Team does not proactively reach out to students unless there is a specific concern, such as a billing issue. To ensure you get timely help, always take the initiative to reach out whenever you encounter a problem or have a question.

Working with Other Teams

The Support Team collaborates closely with the Advising Team and other internal Springboard teams to ensure that your questions are properly routed and addressed. If your inquiry involves academic or career guidance, they will help connect you to the appropriate resources.

We’re Here to Support You

Whenever you need assistance, don’t hesitate to reach out at support@springboard.com. The Support Team is committed to helping you navigate any challenges and ensuring a positive Springboard experience!