If your mentee does not show up to a call unexpectedly, please mark this in the call history using the "Call did not happen" check box underneath the call window.
When the mentee does not show up to their call twice in a row, report them in the No Show Reporting form for the Student Advising team to be directly alerted and follow up with them. If we don't hear from them, their account will be frozen and they will be unmatched from you.
Student Call Cancellation
Although we discourage students from canceling with less than 24 hours' notice, they do have this option. When students cancel calls on their dashboard, you and your student will receive an automated email.
This feature increases student accountability, protects mentor time, and eases Springboard operations. We aim at refraining students from being no-shows and instead encouraging them to take the responsibility to reschedule or cancel calls.