---
title: My student wants to skip 2+ calls
description: If a student needs a break of 2+ weeks, direct them to Student Support. For emergencies where they can't reach support, email mentors@springboard.com.
---

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# My student wants to skip 2+ calls

 If one of your students lets you know they'll be taking a break/pause of any kind (vacation, sick, traveling for work, etc.) for 2 or more weeks, please instruct them to reach out to the Student Support team via support@springboard.com to ask for a break. This is applicable any time students mention they can’t make 2+ calls in a row. If they only want to miss 1 call and you can accommodate a reschedule, then please do so in agreement with your student.

 If your student has an emergency and is unable to reach out to Student Support, then please email us at mentors@springboard.com.

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