--- title: What should I do if my mentee is struggling? description: If a student struggles, encourage them to contact their Student Advisor. Alternatively, flag concerns in the post-call form or email mentors@springboard.com. --- [Skip to content](https://help-center.springboard.com/mentor/hc/en-us/articles/10482277640852-what-should-i-do-if-my-mentee-is-struggling#main-content) English Show submenu for translations Springboard - [Default HubSpot Blog](https://springboard-2784014.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://springboard-2784014.hs-sites.com/blog) - English Show submenu for translations - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [Mentor Help Center](https://help-center.springboard.com/mentor?hsLang=en) 2. [Advising Team](https://help-center.springboard.com/mentor/advising-team?hsLang=en) 3. [Advising Support](https://help-center.springboard.com/mentor/advising-team?hsLang=en#advising-support) # What should I do if my mentee is struggling? If your student is struggling with progress, motivation or other issues, we encourage your student to reach out to their Student Advisor (SA) via email at advising@springboard.com. Our goal is to ensure every student feels supported and welcomed so SA’s do their best to respond to emails within 24 hours. They are also available to schedule advising calls with mentees. If you think it is better to flag the student's performance to us directly as opposed to asking your student to speak with their Student Advisor, you can alert us in one of two ways: 1. You can write details about your student's struggles in the post-call feedback form, or 2. You can email mentors@springboard.com to share your concerns about your student. We will then share this information with the student's advisor who will work with the student to keep them on track and share any updates with you. --- You can also take advantage of these mentor resources to help support a struggling student during mentor calls: 1. Review the [Goal Setting and Accountability](https://www.springboard.com/learning-paths/mastering-mentoring/learn/116/#11726-goal-setting-accountability) section of our free Master Mentoring course. 2. Reach out to your mentor Slack channel for advice and suggestions. The slack community is a great place to learn from and connect with other mentors about best practices. - [Getting started](https://help-center.springboard.com/mentor/getting-started?hsLang=en#main-content) - [Resources to get you started](https://help-center.springboard.com/mentor/getting-started?hsLang=en#resources-to-get-you-started) - [Common Questions - General](https://help-center.springboard.com/mentor/getting-started?hsLang=en#common-questions-general) - [Additional resources](https://help-center.springboard.com/mentor/getting-started?hsLang=en#additional-resources) - [School of Data](https://help-center.springboard.com/mentor/getting-started?hsLang=en#school-of-data) - [General](https://help-center.springboard.com/mentor/general?hsLang=en#main-content) - [FAQ](https://help-center.springboard.com/mentor/general?hsLang=en#faq) - [Mentor Guide](https://help-center.springboard.com/mentor/general?hsLang=en#mentor-guide) - [Billing](https://help-center.springboard.com/mentor/billing?hsLang=en#main-content) - [Taking a break](https://help-center.springboard.com/mentor/billing?hsLang=en#taking-a-break) - [Referral](https://help-center.springboard.com/mentor/billing?hsLang=en#referral) - [Payment-related Questions](https://help-center.springboard.com/mentor/billing?hsLang=en#payment-related-questions) - [Curriculum](https://help-center.springboard.com/mentor/curriculum?hsLang=en#main-content) - [Common curriculum-related FAQs](https://help-center.springboard.com/mentor/curriculum?hsLang=en#common-curriculum-related-faqs) - [Access to Tools](https://help-center.springboard.com/mentor/curriculum?hsLang=en#access-to-tools) - [Capstone Projects](https://help-center.springboard.com/mentor/curriculum?hsLang=en#capstone-projects) - [Career Services](https://help-center.springboard.com/mentor/career-services?hsLang=en#main-content) - [Career Coaches](https://help-center.springboard.com/mentor/career-services?hsLang=en#career-coaches) - [Career Support](https://help-center.springboard.com/mentor/career-services?hsLang=en#career-support) - [Completing the course](https://help-center.springboard.com/mentor/completing-the-course?hsLang=en#main-content) - [Common Questions](https://help-center.springboard.com/mentor/completing-the-course?hsLang=en#common-questions) - [Finishing your course](https://help-center.springboard.com/mentor/completing-the-course?hsLang=en#finishing-your-course) - [Mentorship](https://help-center.springboard.com/mentor/mentorship?hsLang=en#main-content) - [Mentor Matching](https://help-center.springboard.com/mentor/mentorship?hsLang=en#mentor-matching) - [Mentor Relationship](https://help-center.springboard.com/mentor/mentorship?hsLang=en#mentor-relationship) - [Mentor Calls](https://help-center.springboard.com/mentor/mentorship?hsLang=en#mentor-calls) - [Online Community](https://help-center.springboard.com/mentor/online-community?hsLang=en#main-content) - [Using the Community](https://help-center.springboard.com/mentor/online-community?hsLang=en#using-the-community) - [Advising Team](https://help-center.springboard.com/mentor/advising-team?hsLang=en#main-content) - [Advising Support](https://help-center.springboard.com/mentor/advising-team?hsLang=en#advising-support) - [Default HubSpot Blog](https://springboard-2784014.hs-sites.com/blog) # Springboard [mailto:email@email.com](mailto:email@email.com) Copyright © 2026, Springboard