---
title: Can the call be over phone instead of video?
description: If a student's connection is bad, join Zoom and share the dial-in number, or turn off video. For technical issues, connect outside Zoom and log the call.
---

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# Can the call be over phone instead of video?

If your student asks to dial your phone instead of using Zoom because their connection is bad, then you should join the Zoom call and share the dial-in number so that the student can join from their phone. Alternatively, you can hop on the Zoom call normally and just turn off your video feeds if the connection permits. Either approach would work for attendance tracking purposes.  
If you are still unable to connect through the Zoom link, and need to take a call outside Springboard zoom, then please email us at [mentors@springboard.com](mailto:mentors@springboard.com)within 24 hours. Also, please log the call on the dashboard for tracking. We advise mentors to connect outside Springboard zoom for technical issues only.

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